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There are many reasons why you may need to get in contact with us. Here’s how to get the answers you need.

I need to ask a question

  • If you need more information about an item, just ask the seller. Click the ‘Contact seller’ button on the item page to make contact.

    • I need to place an order

    I need help with my order

    • If you have questions about an ongoing order, always contact your seller first. You can do this through your orders page.
    • You need to cancel or return an item, please read our Cancellations and Return Policy.
    • If your seller doesn’t respond for more than 72 hours, or your request is urgent, please contact us by email at info@vinterior.co.

    I still need support

    If in doubt, ask your seller. But if you still need answers (and you can’t find them in our FAQs), just drop us a line at info@vinterior.co. Our friendly Customer Experience team will get back to you shortly.

    If you have a press or partnership enquiry, please get in touch with us via email, at press@vinterior.co.

    Or, for a faster answer, try Vinterior Chat. Just message to get in contact with one of our team - always a human, never a chatbot.

    Company Information

    Vinterior Group Ltd

    International House

    36-38 Cornhill

    London, EC3V 3NG

    United Kingdom

    Company number 09647881. Registered in England and Wales.

    VAT Registration Number GB 275 2623 95

Why Vinterior?

Sustainability
Choosing pre-loved is better for the planet and we'll plant a tree for every order.
Quality
Verified sellers and curated listings help you find one-of-a-kind pieces, built to last.
Ready to ship
Cut out the long lead times by buying and selling furniture already in circulation.
Door to door delivery
Send and receive with ease using our integrated delivery partner, or arrange the most convenient option with your seller.
Customer service
Direct access to our excellent customer service team, throughout your purchase or sale.
Vinterior guarantee
Buy and sell confidently with our price-match guarantee, 14-day return guarantee and free cancellation.

Price match guarantee

If you find the same item listed at a lower price (including delivery) elsewhere, we'll match it for you.

For further policy details click here.

Why buy on Vinterior?
  • 14-day return guarantee
  • Top customer service
  • 100% secure payment

How it works

  1. Send a screenshot of the item from the other website with date and time visible.
  2. Send us the link of the item on Vinterior and on the other website.
  3. We'll check that it's the same item from the same seller.
  4. If eligible, Vinterior matches the price.
Request a price match

Hassle free returns

At Vinterior, we understand that sometimes a piece may not be the perfect fit once it's in your home.

That's why we offer a 14-day return policy, allowing you to return any item within 14 days from the date of delivery for any reason.

How it works

  1. Log in to your Vinterior account and navigate to the order page to begin the return process.
  2. Click on "Create a return" and select the item you wish to return from your order history.
  3. Include the reason for the return and attach photos of any damage if the item is faulty.
  4. Submit the return request, and our team will review it before processing your return and refund.
  5. Our team will support you through the return. Providing expert guidance on packing, courier recommendations, and help manage any queries through the process.
View Return Policy