Vinterior website terms and conditions

Last Updated: February 2025

As you can see, some of the terms apply only to Vendors (Part B) or Customers (Part C), and not both. This will be clearly signposted to you, but please be careful to read the terms which apply to you.

The terms and conditions of sale are set out separately here and govern the relationship between Vendors and Customers where a contract for sale is entered into via the Site ("Terms of Sale"). Vinterior is not a party to the Terms of Sale.

Part A: Introduction

1. Acceptance of Site Terms

By visiting this Site, whether as a Vendor or a Customer, and whether or not you become a registered user of the Site or not, you agree to be bound by, and abide by the Site Terms. If you do not agree with these Site Terms, then you must immediately stop using the Site.

We reserve the right to change the Site Terms by posting the new version to this page or by notifying you of such change via email. You can review the current version of the Site Terms which apply to your use of the Site at any time on this page.

2. Information about us

We are Vinterior Group Limited, a company incorporated in England and Wales with our registered address at International House, 36-38 Cornhill, London, EC3V 3NG ("Vinterior", "we", "our" or "us"). Our VAT number is 275 2623 95.

You can contact us anytime by emailing info@vinterior.co.

3. How our Site works?

We provide an online platform on which sellers ("Vendors"), can create listings to sell certain goods such as pre-owned furniture including antique items, second-hand designer items, used high-end modern items, ex-display designer items, stylish vintage items and other items listed at Vinterior’s discretion ("Goods") to purchasing users of the Site ("Customers").

All transactions which occur on the Site for the purchase of Goods are between a Vendor and a Customer. You acknowledge that Vinterior does not sell or purchase Goods and is not directly involved in or otherwise an agent or party to any transaction that may take place between a Vendor and a Customer. Such transactions are governed by the Terms of Sale.

While our only obligation to you is to make the Site available to you in accordance with these Site Terms, we may from time to time and in our sole discretion agree to provide intermediary services to facilitate communication between Customers and Vendors in relation to a transaction between a Customer and a Vendor. Where we do so, we accept no liability on behalf of either Vendors or Customers, and the Terms of Sale shall at all times apply to any contract for sale between Vendors and Customers.

Part B: Provisions specific for Vendors

4. Obligations and rights of Vendor

NOTE: The clauses of this Part B only apply to users who are acting as a Vendor.

Vendors are categorised as either "professional" (i.e. those Vendors that Vinterior reasonably considers to be acting for purposes relating to that Vendor's trade, business, craft, or profession) ('Professional Vendors'), or "non-professional" (i.e. those Vendors that Vinterior reasonably considers to be acting outside that Vendor' trade, business, craft, or profession) ('Non-Professional Vendors'). Whether Vinterior considers you to be a Professional Vendor or a Non-Professional Vendor is apparent from the type of account you hold.

If you are a Non-Professional Vendor that falls outside the scope of consumer rights legislation that would otherwise apply to a Professional Vendor (e.g. if you do not meet the definition of a 'Trader' for the purposes of the Consumer Rights Act 2015), you agree that you shall meet (and may be held to, by Vinterior and/or the Customer) the same consumer rights standards as if you were a Professional Vendor. The purpose of this clause is to ensure that Customers receive the same level of consumer protection, irrespective of the status of the Vendor. In order to give effect to this clause: (a) these Site Terms shall be interpreted accordingly; and (b) where necessary, terms which provide consumers with equivalent consumer rights shall be deemed to form part of these Site Terms.

We disclaim all liability in this regard. If cooperation is lacking, we can take action in the form of a refund.

The Vendor agrees to either remove a listing, or to instruct us to remove the listing, immediately in the event it ceases or suspends the provision of the Goods, it loses the right to provide the Goods, or where the provision of the Goods via the Site becomes unlawful.

We also reserve the right to suspend a Vendor's use of the Site, including removal of any and all of the Vendor's listings, without notice in accordance with clause 11 'Access to the Site', and to notify any past or potential Customers who have purchased or have indicated their interest in purchasing Goods from the Vendor.

If the Vendor provides any such information to Customers by accident, the Vendor will let Vinterior know by writing immediately to info@vinterior.co. If Vendors are found to have breached this agreement, Vinterior may at its discretion charge the vendor commission for any sales made directly with the buyer, extend the Vendor's payment terms, remove the Vendor's business name from the Site, and/or suspend the Vendor's account if such information is shared.

Where Vinterior consents to the Vendor accepting proceeds of sale directly from a Customer, an invoice will be generated and sent to the Vendor for the commission Vinterior would have received had the payment been made via the Site. The payment to Vinterior is expected within 14 days.

5. Orders

The Vendor agrees to update the status of orders received via the Site as soon as possible.

The Vendor is responsible for making sure that the item is available before confirming the order.

The Vendor agrees to update the status of orders received via Vinterior as soon as possible and agrees that they have full responsibility for the status of orders being accurate.

The Vendor acknowledges that Vinterior shall have the right to automatically cancel an order if the Vendor does not confirm the order within 72 hours of the order being placed.

Once an order is confirmed, the Vendor agrees to confirm the shipping charges of the order as per the Vendor's advertised delivery cost on the item, or the Vendor's shipping quotation given to the Customer (“Shipping Charges”),

Vinterior will automatically charge the Shipping Charges to the Customer's credit card used for the order, and the Vendor agrees to pay any additional delivery costs required to use Vinterior's designated delivery partner 'Proovia'.

The Vendor is responsible for updating the dispatched status as soon as an order is dispatched to a Customer.

If the Customer cancels an order before it is dispatched, it will receive a full refund of the order including any delivery cost. The Vendor shall be liable for any further costs (such as pre-booking fee).

Collection will not be available for Goods sold by Non-Professional Vendors. Shipping will only be available via Vinterior's designated delivery partner 'Proovia' for 'Medium', 'Large', and 'Extra Large' items as defined by Vinterior's delivery size categorisation. Proovia provides insurance on Goods sold by Non-Professional Vendors. For further information, please see Proovia Terms & Conditions. Goods categorised as 'Small' items cannot be shipped via Proovia. The shipping and insurance of these Goods is the responsibility of the Non-Professional Vendor.

If the Customer cancels an order for Goods from a Non-Professional Vendor before it is dispatched, the Customer will receive a full refund of the order including any delivery cost. The Vendor shall be liable for any further costs (such as the pre-booking fee).

The Customer will not be able to cancel an order after it has been dispatched, but the Customer may still return an order subject to the terms of this agreement and our Cancellations and Returns Policy.

Subject to and in accordance with our Cancellations and Returns Policy, if an order is returned as a result of an inaccurate listing or damage in transit, the Vendor shall be responsible for organizing the return as soon as possible and shall be responsible for refunding any payment received linked to the order. If the order was shipped via Vinterior's delivery partnership with Proovia, and damage occurs in transit, a Vendor shall inform Vinterior who will raise the claim with Proovia on the Vendor's behalf.

6. Our rights and obligations specific to the Vendor

Vendors agree that we shall have no obligation to verify or vet a Customer (including in relation to any age verification checks); however, we have set as a condition to set up an account that all Customers are aged 18 years or older. You acknowledge and agree that we are not responsible or liable for the conduct of any Customer on the Site or otherwise.

We shall publish a listing on the Site and keep it live on the Site until it is removed by either the Vendor or us in accordance with these Site Terms. We make no guarantees to the Vendor as to the prominence or performance of any listing that we publish on the Site.

7. Payment of Goods and Commission

For all purchases made by Customers from 8 April 2024 onwards, the Professional Vendor agrees to pay Vinterior a commission in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site as follows, unless otherwise agreed with Vinterior in writing:

1. 17% on the first £2,500 paid by the Customer for each item purchased
2. 10% on the amount paid by the Customer in excess of £2,500 for each item purchased, where applicable

The commission shall be calculated based on the total amount paid and payable by the Customer in respect of such transaction, including VAT but excluding any price paid for shipping (delivery) by the Customer.

For all purchases made by Customers from 8 April 2024 onwards, the Professional Vendor agrees to pay Vinterior a Payment Processing Fee of 2% in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site. The fee shall be calculated based on the total amount paid and payable by the Customer in respect of each item purchased, including VAT and including shipping costs. This fee shall be capped at £10 per item purchased.

For all purchases made by Customers from 18th February 2025 onwards, the Non-Professional Vendor agrees to pay Vinterior a commission of 20% in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site unless otherwise agreed with Vinterior in writing. The commission shall be calculated based on the price of Good(s) paid and payable by the Customer in respect of such transaction, plus VAT.

Vinterior will add VAT to the above commissions and fees wherever it is required to do so. The above rates are exclusive of VAT.

The Vendor hereby acknowledges and accepts that all commissions shall be deducted by Vinterior or a third party payment provider used by Vinterior from time to time (the “Payment Provider”) (as applicable) upon payment by the Customer for the relevant Goods. The balance shall be subsequently paid to the Vendor within 28 days of delivery or collection of the Goods to the Customer, provided that the Vendor has informed Vinterior of the delivery, collection or dispatch date of the Goods with sufficient notice. The commission shall be paid in British pounds sterling and is exclusive of VAT and other sales tax (if applicable).

The balance shall be paid to the Vendor via Vinterior's payment provider, currently Stripe. The Vendor acknowledges and agrees that they must create a Stripe Connect account in order to receive the payment of the balance. The balance will not be paid by any method other than Stripe Connect unless the Stripe Connect service is unavailable in the vendor's territory and an alternative has been agreed in writing in advance by Vinterior.

From 11pm on 31 December 2020, Vinterior is collecting on behalf of the Vendor the UK supply VAT for sales of items with a value of £135 or less that are outside Great Britain (England, Scotland and Wales) and are sold in Great Britain.

The £135 limit applies to the value of a total consignment that is imported, not the separate value of individual items that are in a consignment (based on the value of the sale on a specific order, not on the individual item).

Where those goods are sold through Vinterior, Vinterior becomes liable for the collection of the VAT, unless the sale is a business to business sale and the customer has given their UK VAT registration number.

Vinterior will not typically collect VAT on Goods sold by Non-Professional Vendors and no VAT invoice will need to be sent by the Customer.

The Vendor shall ensure its payment details are up-to-date. If the Vendor's payment details are incorrect on the day payment is to be transferred, Vinterior shall allocate the payment to be transferred the following week.

Vendors acknowledge that Vinterior shall have the right to withhold payment until any disputes raised by Customers in relation to the Vendor have been resolved.

Where a Payment Provider is used to process payment, the relevant terms and conditions provided by the Payment Provider shall govern any payments and settlements. If there is any conflict between these Site Terms and the Payment Provider's terms, the Payment Provider's terms shall prevail.

All amounts payable to us under these Site Terms shall become due immediately on termination, despite any other provision.

8. Limitation of our liability to Vendors

Our only obligation to you is to make the Site available to you in accordance with these Site Terms. Vinterior does not conduct verification checks on Customers. Vinterior shall not be liable to you in respect of any information provided by Customers or any acts or omissions of Customers.

Our maximum liability to a Vendor in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Site Terms shall be limited to the total amount of commission paid by that Vendor to us in the 12-month period preceding the date on which the claim arose.

Vinterior shall not be responsible for or liable for any acts or omissions of any third party providers (including Payment Providers) or in respect of any User Content (as defined in section 13 below).

Nothing in these Site Terms shall exclude our liability to Vendors for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

9. Faulty goods

Customers (Consumer and Trade) have the right to reject a faulty Good within 30 days after delivery day. A Good would be qualified as faulty if it is damaged in transit, not fit for purpose or not as described in the listing.

The customer should claim the return within 30 days and provide photographic evidence to Vinterior and the Vendor or reject the delivery on arrival. The Vendor is responsible for organising the return of the faulty Good as fast as possible and for paying all delivery costs and customs, if applicable. If the Vendor does not arrange the shipping of the faulty Good back within 5 working days, Vinterior can exercise the right to ship it back to the Vendor and invoice any paid charge or delivery cost incurred if necessary.

10. Seller Reviews on Vinterior

All Customers have been able to review their past purchasing experiences.

1. Reviews can be accessed and viewed by the seller.
2. Review can be accessed and amended by the Customers at any time after publishing.
3. Reviews can be hidden by Vinterior if they do not follow Vinterior's guidelines. Any reviews that do not appear publicly will not affect a seller's review score.

Post-review communication:

Sellers may get in touch with a customer after a Review has been added to thank the customer, offer further assistance, or a partial refund. Vinterior will not tolerate any negative communication towards a customer following a Review.

Review visibility on Vinterior:

Vinterior may promote, hide or remove any review at our sole discretion. If a review hasn't been made public, it may be because it does not follow Vinterior's guidelines.

While Vinterior may moderate reviews, we take no responsibility and assume no liability for any statement made by a customer or a third party

If you have seen a review that is not suitable for public view, please do report it by emailing us at info@vinterior.co.

Please note: Reviews that are negative, but that adhere to Vinterior's policies will not be removed.

Part C: Provisions specific for Customers

NOTE: The clauses of this Part C only apply to users who are acting as a Customer.

Please note that if you are buying from a Non-Professional Vendor, then certain consumer protections under the Consumer Rights Act 2015 (the CRA) and related legislation, will not automatically apply to you.

Where relevant however, Vinterior has worked to put in place various contractual protections to give consumers an equivalent level of protection as under consumer protection legislation.

Notwithstanding the above, please read the following provisions carefully and be aware of the differences in buying from a Non-Professional Vendor rather than from a Professional Vendor.

11. Obligations of the Customer

Customers agree not to use the Site for any illegal or unauthorised purposes.

We do not conduct background checks on the Vendors or oversee their business activities. We also have no control over the quality, safety, morality, legality or insurance position of any Goods offered for sale via the Site or the accuracy and completeness of any statements, recommendations or instructions contained in the listings. As such, we do not make any warranties or representations in relation to the Goods listed by a Vendor or the activities of a Vendor in relation to the provision of Goods via the Site. In particular, we do not warrant or represent that Goods are of suitable condition or comply with any representations made in the relevant listing, or that the Vendor has the right to provide the Goods to a Customer. The Customer acknowledges and agrees that it is his/her sole responsibility to check, confirm and satisfy him/herself as to the accuracy of any information provided by the Vendor.

We disclaim all liability in this regard.

Customers acknowledge that by purchasing Goods on the Site, they are doing so from the Vendor and the Terms of Sale shall apply to the contract Customers enter into with the Vendor. If a Customer has a question, comment or complaint in relation to a Vendor or the Goods purchased from a Vendor (including, for example, cancellation and refund requests, late delivery and defects in the Goods), the Customer may contact Vinterior who will contact the Vendor directly on the Customer’s behalf. We are not responsible for any failures by the Vendor to resolve any issues reported to us.

While we are not responsible for refunds and returns, we do require Vendors to comply with relevant consumer protection laws and regulations, and consequently, Customers who are consumers (this excludes our business customers) are entitled to cancel any order for Goods, as set out in the Terms of Sale.

12. Limitation of our liability to Customer

Due to the nature of the Goods listed for sale on the Site which are mostly unique items, it is possible that Vendors may be advertising their Goods elsewhere. Goods are therefore subject to availability and Vinterior shall not be liable for any Goods listed on the Site which are no longer available.

If we fail to comply with these Site Terms, we are responsible for loss or damage a Customer suffers that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and the Customer knew it might happen.

If a Customer uses the Site for any commercial, business or re-sale purpose we hereby exclude our liability to the fullest extent permitted by law and we will have no liability to the Customer for any loss of profit, loss of business, business interruption, loss or damage to data or loss of business opportunity.

Vinterior shall not be responsible for or liable for any acts or omissions of any third-party providers (including Payment Providers providers) or in respect of any User Content.

Nothing in these Site Terms shall exclude our liability to Customers for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

13. Service fee

Vinterior reserves the right to charge a Service fee in consideration for the use of the platform. You will be notified of any applicable Service fee and taxes prior to purchase on the checkout page.

Vinterior may operate dynamic pricing some of the time. This means that prices of Items and Service fee may change while you are browsing until checkout. Such fee changes will not affect any orders made prior to the effective date of the fee change.

Service fee is non-refundable except in case of cancellation or return of a faulty good.

14. Seller Reviews on Vinterior

Customers can provide feedback on each of their purchased items, provided that the item has not been cancelled or returned.

Review visibility on Vinterior:

Customers are acknowledging that all reviews posted are public and can be freely used by Vinterior. Vinterior may promote, hide or remove any review at our sole discretion. If a review hasn’t been made public, it may be because it does not follow Vinterior’s guidelines below. While Vinterior may moderate reviews, we take no responsibility and assume no liability for any statement made by a customer or a third party.

If you have seen a review that is not suitable for public view, please do report it by emailing us at sellersupport@vinterior.co.

Please note: Reviews that are negative, but that adhere to Vinterior's policies will not be removed.

Part D: General

15. Account

To use our Site, you must first register for an account and provide all requested information. You acknowledge that Vinterior shall use the email address you provide as the primary method of communication. You agree to not give false or misleading information in your account details and to keep this information up to date at all times. In the case of a company, you hereby warrant that you have authority to bind the company (as the contracting party) to these Site Terms. In the case of an individual, you hereby warrant that you are 18 years of age or older. You must not create more than one account on the Site.

You may be required to set up and maintain an account with our Payment Providers in order to utilise the Site ("Payment Account"). Set-up and use of the Payment Account shall be governed by the terms and conditions of the relevant Payment Provider. You agree not to disclose your account details to any other person and to protect your account details and password from unauthorised use. You will be responsible for any use of our Site with your account details and for the security of any computer where you choose to sign in to your account on the Site.

We reserve the right to refuse to register or to delete your account on the Site if you have previously had an account deactivated by us due to your breach of these Site Terms (or earlier versions thereof).

16. Access to the Site

We will make reasonable efforts to ensure (but we do not warrant that) the Site is operational 24 hours a day, 7 days a week. Notwithstanding this, we do not guarantee that the Site, or any content or services available on it, will always be available or be uninterrupted. Where any proposed suspension or withdrawal is due to maintenance services, we will try to give you reasonable notice.

We reserve the right (without liability to you or prejudice to our other rights) to suspend your access to or use of the Site without notice in the event you breach, or we reasonably suspect that you have breached or will breach, these Site Terms.

17. Use of the Site

The Site is provided for your general information and use only. We do not warrant that the Site or any services or information accessed by you via the Site will meet your particular requirements and you agree that it is your responsibility to assure yourself the of the same.

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You acknowledge that the Site may enable or assist you to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that you do so solely at your own risk. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content, or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party. Any contract entered into and any transaction completed via any third-party website is between you and the relevant third party, and not us. We recommend that you refer to the third party’s website terms and conditions and privacy policy prior to using the relevant third-party website. We do not endorse or approve any third-party website nor the content of any of the third-party website made available via the Site.

18. User Content - Content Standards

Whenever you make use of a feature that allows you to upload, post or otherwise transmit content to the Site, or to make contact with other users of the Site, ("User Content") you must comply with these Site Terms. For the avoidance of doubt, User Content shall include all text, photographs, videos, audio or other content and material which Vendors post in their listings, which Customers upload to complement their account profile, and which both Customer and Vendors transmit in any public forum or any private message feature of the Site. You warrant that all your User Content will comply with the Acceptable Use Policy in place from time to time.

We reserve the right to monitor, censor and review User Content, but do not have the obligation to do so. You acknowledge that, unless expressly stated otherwise, User Content has not been verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

We have the right to remove, edit or decline to display any User Content or listing from the Site without notice, or to require you to amend the User Content, if, in our sole discretion, such User Content does not comply with these Site Terms or removal or editing is otherwise desirable for business or operational reasons. You are solely responsible for backing up your User Content. We also have the right to disclose your identity to any third party who is claiming that your User Content infringes their rights, including their intellectual property rights or their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any User Content posted by you or any other user of the Site.

Any User Content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your User Content, but you grant us a worldwide, non-exclusive, transferable, royalty-free licence (with the right to sub-license) to use, store, copy, adapt, make available to the public, translate, distribute and otherwise exploit such User Content (in whole or in part) for the purpose of operating, improving and promoting the Site and related services. You represent and warrant that, in respect of all User Content uploaded by you, you own or otherwise have all necessary consents to do so and to meet your obligations under these Site Terms.

19. Intellectual Property

You acknowledge that all intellectual property rights in the Site anywhere in the world belong to us or our licensors and that you have no rights in or to the Site other than the right to use each of them in accordance with the terms of these Site Terms.

20. No Warranties

All warranties, conditions, representations or other terms implied by statute or common law in relation to the Site are excluded to the fullest extent permitted by law.

21. Indemnity

You acknowledge and agree that, unless you are a Consumer, you will defend, hold harmless and indemnify us against any claim, loss or damage that we may suffer as a result of your use of the Site or your breach of these Site Terms (including posting of User Content which contravenes the Acceptable Use Policy).

22. Termination

You may terminate your account at any time, for any reason, by contacting us at info@vinterior.co from the email address linked to your account and asking us to deactivate your account.

Upon termination, you must cease all use of the Site. You acknowledge that you will lose all right to access your User Content. Any amounts owed to us for the use of Site and related services shall become immediately due and payable in full. You will receive one final invoice for all outstanding payments.

23. Other important terms

Assignment and other dealings: You may not assign, transfer, sub-license or deal in any other manner with any or all of your rights under these Site Terms, without our prior written consent.

Waiver: A waiver of any right or remedy under these Site Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under these Site Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under these Site Terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.

Severance: If any provision or part-provision of these Site Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of these Site Terms.

Relationship: Nothing in these Site Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties or constitute any party the agent of another party.

Third Party Rights: No one other than a party to these Site Terms, their successors and permitted assignees, shall have any right to enforce any of its terms.

Entire Agreement: These Site Terms, and all documents referred to in them, constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Site Terms or any document referred to herein.

Complaints: If you are not happy with how we have handled any complaint, you may submit a complaint to the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/.

Governing Law/ Jurisdiction: These Site Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales, and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.