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Payments

Which payment methods can I use?

We accept payments by Visa, MasterCard, American Express, Paypal, Apple Pay and Google Pay. We also accept bank transfer, for Trade buyers.

When do I pay for my order?

When you order a piece on Vinterior, we collect payment at the point of sale. Then, we hold the proceeds until the seller confirms a successful delivery or pickup.

If you are using our integrated delivery partner, your shipping costs will be charged to the payment card you used to make the purchase. These charges will be taken once the order is ready to be shipped.

How do you keep payments secure?

We take our buyers and sellers’ security extremely seriously, and do everything to make payments as safe as possible. That’s why we strongly encourage our community to never take transactions off-site. All card payments on Vinterior are processed by Stripe or Paypal, the leading secure online payment gateways. Here’s how they protect your payments.

PCI (Payment Card Industry) Compliance

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the highest level of certification currently available. Paypal has similar security guarantees.

Encryption

All card numbers are encrypted on disk with AES-256, with decryption keys stored on separate machines. None of our providers' internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. For example. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc).

Why Vinterior?

Sustainability
Choosing pre-loved is better for the planet and we'll plant a tree for every order.
Quality
Verified sellers and curated listings help you find one-of-a-kind pieces, built to last.
Ready to ship
Cut out the long lead times by buying and selling furniture already in circulation.
Door to door delivery
Send and receive with ease using our integrated delivery partner, or arrange the most convenient option with your seller.
Customer service
Direct access to our excellent customer service team, throughout your purchase or sale.
Vinterior guarantee
Buy and sell confidently with our price-match guarantee, 14-day return guarantee and free cancellation.

Price match guarantee

If you find the same item listed at a lower price (including delivery) elsewhere, we'll match it for you.

For further policy details click here.

Why buy on Vinterior?
  • 14-day return guarantee
  • Top customer service
  • 100% secure payment

How it works

  1. Send a screenshot of the item from the other website with date and time visible.
  2. Send us the link of the item on Vinterior and on the other website.
  3. We'll check that it's the same item from the same seller.
  4. If eligible, Vinterior matches the price.
Request a price match

Hassle free returns

At Vinterior, we understand that sometimes a piece may not be the perfect fit once it's in your home.

That's why we offer a 14-day return policy, allowing you to return any item within 14 days from the date of delivery for any reason.

How it works

  1. Log in to your Vinterior account and navigate to the order page to begin the return process.
  2. Click on "Create a return" and select the item you wish to return from your order history.
  3. Include the reason for the return and attach photos of any damage if the item is faulty.
  4. Submit the return request, and our team will review it before processing your return and refund.
  5. Our team will support you through the return. Providing expert guidance on packing, courier recommendations, and help manage any queries through the process.
View Return Policy